Use of E-Learning in Hospitality Industry

 E-learning provides a sure fire competitive advantage for firms today, in all leading industries. This fact is especially relevant in the hospitality and tourism industry. Their main focus is on delivering the best customer service and hence has a consistent need for training.

The current turbulent economic environment also means that firms would like to cut costs and improve bottom lines. Therefore, firms in the hospitality industry are turning to e-learning for cost effective and efficient training. One factor especially relevant to the hospitality sector is that it has very high staffturnover and shortages. Hence, by investing in developing knowledge and skills of employees, hotels and tour operators are improving quality of service and customer satisfaction.


Now it is widely accepted that e-learning offers training at much lower cost than conventional classroom training. But in developing and implementing training, every industry has its own special requirements and needs. E-learning material is being developed especially for the hospitality sector.

Content and nature of e-learning for hospitality industry are:

  • Training is provided to staff for delivering service to inbound tourists from wide variety of geographic locations. They are made sensitive to the needs of various cultures.
  • Unique and standard training material is developed for all employees using e-learning technology.
  • Employees in the hospitality sector are always on the move. Hence for them e-learning is made available on mobile devices. Training content is accessible to the leaner anywhere, anytime depending on his/ her convenience. Some develop courses which can be accessed from any device-mobile, laptop or desktop. The courses are compatible with all operating systems.
  • Viewing experience: Learners need to access training in devices with small screens and lower resolution. Hence, courses are developed to suit small screen size and better resolution. User experience is thus made uniform.
  • The course can adopt multi-media content to make it more interesting and improve retention. Audio delivery of e-courses means that learner can listen to the course and enable learning.
  • The course can reach tour operators spread in far flung corners of the country.

Thus, the hospitality industry can make use of the services of companies providing e-learning content development India. Make sure to hire a company that has immense experience and is proficient in developing such programs catering to the needs of the industry.E-learning has a special role to play in training of staff and improving productivity in the hospitality sector.


Benefits of E-Learning to Organizations

E-learning refers to the use of electronic technology (computers) to deliver training to employees or education to students outside the traditional classroom environment.

E-learning has taken off in a big way. Its advantages to train staff and students are becoming more recognized with every passing day. One can take the services of the reputed E-learning content development companies in India for designing the e-courses and take the advantage of this trend in the education and training sector to further their business.

In sum, e-learning is now all over the world, and it has following advantages:

  • Scalability: E-learning enables the quick creation and communication of new training ideas, concepts and policies. It is very nimble whether used for formal education or entertainment.
  • Savings in time and money: This is well accepted advantage of e-learning. E-learning lowers the time away from the workplace for employees undergoing training. It gets rid of cost of travel which the company might have to bear. It removes the need for training based in classrooms.E-learning-content-development-companies-in-India
  • Consistency and capacity: With this mode of education, educators are successful in achieving wide coverage of target audience, and it also makes sure that the training is communicated in an effective and consistent manner. Thus, same training is received by all students.
  • High retention of learning: Higher retention rate of knowledge is possible with blended learning approach. E-learning mode also enables updation and refreshment of course content whenever needed.
  • ROI measurement and activity: When you use a Learning Management System to deliver e-learning classes, it is easy to track progress of students or staff and making reports on their progress.
  • Lowering of carbon foot print: By using online quizzing and testing, e-learning reduces the need to print out assignments and tests, which are written on paper. Paper based education is almost completely eliminated thus saving costs.
  • Flexibility: By using e-learning, students and employees can be given the space to learn at their pace and as per their convenience. The organization can train staff at remote or diverse locations. Like those who are receiving on-site training, students of e-learning mode can be trained in a consistent fashion.

These are some of the benefits of e-learning.

Top 7 Advantages of E-Learning

E-learning refers to the use of electronic technology to help in the acquiring and developing of knowledge. It particularly means the use of computers to deliver lessons outside the class room environment.

Being a new and valuable technology, it has many advantages over the older types of learning. Today e-learning content development India is happening in a big way.

Some of them are as follows:

  • More cost effective: Initial cost of developing an e-learning course is expensive but when you consider the delivery of the course, it is much more cost effective. This is especially true for a student body situated in diverse geographical locations.
  • Ensure quality and save time: Many studies have shown that e-leaning provides a time saving of 30 to 40% over traditional instruction of class rooms while garnering better results in education. Reduction of training time has most obvious impact on Return on Investment by getting savings on wages meant for spending on training as well as on opportunity cost for top producers and sales staff.


  • Minimum travel cost: Most companies have regarded that Entertainment and Travel, make for the bulk of training costs. Studies reveal that such costs when associated with e-learning are cut by nearly 50% to 80%.
  • Suited to people in different locations: The biggest advantage with e-learning is that it can be delivered to students situated at diverse locations. It is suited for training employees who are globally dispersed. Web delivered content can be easily modified which can be subject to translation and adapted for different languages and cultures.
  • Consistent delivery: Classroom training differs each time it is presented. But e-earning is like a taped performance; it is consistent each time it is used. Hence it is valuable for training.
  • More individualized training: With e-learning, students can learn at their own pace and at a time suitable for their schedules. Students can pick from the content what they need most and choose concepts that they are lacking.
  • Learning anywhere 24×7: Students can learn anytime, anyplace. Course content including lectures is available, all 24 hours of the day, anywhere in the world where one can access a computer and the net.

These are some of the advantages of e-learning.